Full-service program is subject to prior approval from imdad.
- Contract duration: 12 months.
- Covers all repair parts needed to perform service & repairs with the below limits:
- 1 Laser Head (only if needed).
- 1 Replacement HVPS (only if needed).
- 1 Replacement Fiber (only if needed).
- Warranty term: 3 million or remaining of the contract coverage whichever comes first.
- 1 Replacement Hand Piece (only if needed).
- Unlimited Service Visits.
- Two PPMs (periodic preventive maintenance).
- One PM Kit.
- Response time: 24 hrs (excluding public holidays, up to 72 hours for remote areas).
- Repair time: Up to 72 hrs (subject to parts availability, might take up to 14 working days upon requesting non-available spare parts).