Full-service program is subject to prior approval from imdad.
- Contract duration: 24 months.
- Covers all repair parts needed to perform service & repairs with the below limits:
- 1 Laser Head (only if needed).
- 1 Replacement HVPS (only if needed).
- 1 Replacement Fiber (only if needed).
- Warranty term of 2nd replacement on pro-rata bases for 3 million pulses or remaining of the Contract coverage whichever comes first.
- 1 Replacement Hand Piece (only if needed).
- Unlimited Service Visits.
- Four PPMs (periodic preventive maintenance).
- PM Kit.
- Response time: 24 hrs (excluding public holidays, up to 72 hours for remote areas).
- Repair time: Up to 72 hrs (subject to parts availability, might take up to 14 working days upon requesting non-available spare parts).