Limited program is subject to prior approval from imdad.
- Contract duration: 12 months or 500,000 pulses whichever comes first.
- Covers all repair parts needed to perform service & repairs with the below limits:
- 1 laser head (only if needed). -1 HPVS -high voltage power supply- (only if needed).
- 1 Fiber assembly (only if needed). - 1 Handpiece (only if needed).
- Warranty on Laser head, fiber, HPVS & handpiece: on Pro-Rata Basis for remaining of contract's period or pulses, whichever comes first.
- Five iDCD boxes. ( Subject to VAT if applicable).
- Five Sapphire Windows.
- Two Service Visits and
- Two PPMs (periodic preventive maintenance).
- Response time: 24 hrs (excluding public holidays, up to 72 hours for remote areas).
- Repair time: Up to 72 hrs (subject to parts availability, might take up to 14 working days upon requesting non-available spare parts).