Full-service program is subject to prior approval from imdad.
 
- Contract duration: 12 months.
 - Covers all repair parts needed to perform service & repairs with the below limits:
	
- 1 Replacement Laser Head (only if needed).
 - 1 Replacement HVPS (only if needed)
 - 1 Replacement Fiber (only if needed)
 - 1 Replacement Handpiece (only if needed)
		
- Warranty term for limited parts : 3 million or remaining of the contract coverage whichever comes first.
 
		 
	 - Unlimited Service Visits.
 - Two PPMs (periodic preventive maintenance).
 - PM Kit.
 
 
- Response time: 24 hrs (excluding public holidays, up to 72 hours for remote areas).
 - Repair time: Up to 72 hrs (subject to parts availability, might take up to 14 working days upon requesting non-available spare parts).