Full-service program is subject to prior approval from imdad.
- Contract duration: 24 months.
- Covers all repair parts needed to perform service & repairs with the below limits:
- 1 AMP Rod + Chamber (only if needed).
- 1 OSC Rod + Chamber (only if needed)
- Warranty of rods & chambers: 6 months from installation date or 10 million pulses (whichever comes first).
- One set of flash lamps.
- One DI filter.
- Unlimited Service Visits.
- Four PPMs (periodic preventive maintenance).
- Response time: 24 hrs (excluding public holidays, up 72 hours for remote areas).
- Repair time: Up to 72 hrs (subject to parts availability, might take up to 14 working days upon requesting non-available spare parts).