Full-service program is subject to prior approval from imdad.
 
- Contract duration: 24 months.
 - Covers all repair parts needed to perform service & repairs with the below limits:
	
- 2 Laser Head (only if needed).
 - 2 Replacement HVPS (only if needed).
 - 2 Replacement Delivery System (only if needed).
		
- Warranty term of 2nd replacement on pro-rata bases for 3 million pulses or the remainder of the contract whichever comes first.
 
		 
	 - Unlimited Service Visits.
 - Four PPMs (periodic preventive maintenance).
 - PM Kit.
 
 
- Response time: 24 hrs (excluding public holidays, up to 72 hours for remote areas).
 - Repair time: Up to 72 hrs (subject to parts availability, might take up to 14 working days upon requesting non-available spare parts).