Terms and Conditions

This website covers information, content and certain services related to Imdad. While every effort is made to keep the content and services on this website complete and up-to-date, users should be aware that the site, in its current form, is subject to change at all times.


Imdad provides you with the information, content and services on the site on the terms and conditions set out below (Terms). By accessing and viewing information, content and services through the site, you agree to be bound by the Terms. Please carefully read this page as the Terms relate to your use of the site and the information and content provided on the site by Imdad. You acknowledge that Imdad may have a need to change, modify or remove certain Terms from time to time and that Imdad reserves the right to do so. Where the Terms have been changed, modified or removed, you agree that in continuing to access the content, information and services on the site, you accept the modified Terms. Any changes to the Terms come into effect immediately upon the posting of the changes to the site. If you do not agree to these Terms, you should immediately cease accessing the site. Except as specified in these Terms, Imdad's liability for ceasing to provide access to the site, or modifying or suspending aspects of the site is excluded.

Use of Site

Any use of the site which involves harassment, including through by way of e-mail communications, is strictly forbidden. Regardless of whether it is technically possible, you are not authorized to upload information or content to the Site or otherwise use the site in a way which would tarnish the reputation of Imdad or is defamatory, threatening, constitute an invasion of privacy or is otherwise unlawful. Intellectual Property In accessing the site, you obtain no interest in any intellectual property in the information, content and services provided through the site. All intellectual property in the site is owned by Imdad and is protected by international copyright and other intellectual property laws. You agree that you must not do anything which would interfere with or otherwise breach those laws or the intellectual property rights in the information, content and services provided through the Site.

Where we provide you with a facility to download information or content, you may do so in accordance with these Terms. You may view or print information or content you access on the site, provided that you do not modify the information or content or any copyright notice included with the information or content. Imdad excludes all rights not expressly granted under these Terms. The names and logos associated with Imdad are the intellectual property of Imdad and are registered trademarks. Imdad may display trademarks owned by third parties on its Site from time to time. You agree not to reproduce, copy, use or otherwise display any logo or trademark contained on the site other than in the ordinary course of accessing the site, unless you seek and obtain the prior written consent of the logo or trademark owner.

Liability & Indemnity

Imdad hereby excludes all rights, remedies, conditions and warranties, imposed by statute or otherwise, in respect of information, content and services provided through the site. Imdad does not exclude any rights, remedies, conditions or warranties imposed under statute or otherwise, which cannot be excluded, restricted or modified. To the fullest extent possible:

1. Imdad excludes all warranties in relation to the truth, accuracy and currency of the information, content or services provided through the Site and you acknowledge that the information, content and services are provided to you on an "as is" basis. You acknowledge that it is your responsibility to verify the accuracy of the information, content and services on the site and to the extent that you rely on the information, content or services provided, you do so at your own risk;

2. Imdad's liability is excluded for any and all losses or damages that you incur, including in relation to any damage directly caused to your computer hardware or software through your access to this Site;

3. We have made every effort to ensure that the site is free of defects or errors. However, Imdad does not warrant that the site will be free of defects or errors (including any virus or harmful code) and cannot guarantee that any defects or errors identified in the site will be remedied;

4. Imdad's liability for breaching a condition or warranty which is imposed by law is limited to an amount determined by Imdad in its sole and absolute discretion; and

5. You indemnify Imdad, and each of Imdad affiliates' directors, officers, employees and agents against any action, claim, loss or expense which it incurs which arises from your use of the site.

Information, Content and Services

All information, content and services provided on or accessed through this site or any other website linked to through this Site is provided for information purposes only and does not constitute advice.

Should you require any specialist advice in relation to any of the information, content or services you access on the site, we encourage you to seek the advice of an independent specialist advisor or consultant in accordance with relevant rules and regulations.

The site may include hyperlinks to other websites which are not related to Imdad and in relation to which Imdad has no control or interest. The inclusion of such hyperlinks on the site does not indicate any relationship between Imdad and that website or any endorsement of information, content, products or services which are provided through that website. Imdad encourages you to make your own decision regarding the accuracy, reliability and correctness of material and information provided on such websites.

From time to time the site may include third party content which is subject to terms and conditions of use. In providing access to third party content through the Site, Imdad does not grant you with any form of license to use that content.

Delivery information such as Customers Name, Location Address and Contact Number can be stored for the delivery purpose

If “Credit/Debit Card Online Payment” is selected as the payment methods then the details on the Customers ID (Card holders ID) should exactly match that of the credit/debit card used to make the purchase


This website does use "persistent cookies". Cookies are text files, or entries in larger files, utilized to distinguish between visitors to a website, and to track information during multiple visits to a website. We use "temporary cookies" on some parts of this website and such temporary cookies expire upon the end of the browsing session. The use of cookies is a standard practice among website hosts. Most web browsers may be customized to reject cookies, to only accept or reject cookies by user intervention, or to delete cookies. Rejecting and/or removing cookies may affect the functionality you receive through the Site

User Submissions

Anything that you submit to the Site and/or provide to us, including questions, reviews, comments, and suggestions will become our sole and exclusive property and shall not be returned to you. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead third parties or us as to the origin of any Submissions. We may, remove or edit any Submissions.

Access to Password Protected Areas:

Access to and use of password-protected areas of this Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.

Acceptance and Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. We might ask you to provide additional verifications or information, including a phone number and address, before we accept the order.

We are determined to provide the most accurate pricing information to our users. However, errors may still occur; as such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may either contact you for instructions or cancel your order and notify you of such cancellation. We have the right to refuse or cancel any orders whether or not the order has been confirmed and your credit card charged.

The currency accepted in the transactions is UAE Dirham.

Credit Cards accepted are Visa and MasterCard.

Delivery Costs

All orders will be shipped out by courier or by our logistics department. Delivery is normally door-to-door but there may be instances where this is not possible due to courier company limitations or local laws.

imdad.com will NOT deal or provide any services or products to any of OFAC sanctions countries.


The trademarks, logos and service marks displayed on the Site are the property of Imdad and other parties. Users are prohibited from using any Marks for any purpose including, use as metatags on other pages or sites on the web without the written permission of Imdad or the third party that owns the Marks.

Applicable Law and Jurisdiction:

The laws of Dubai, United Arab Emirates govern these Terms and Conditions. Subject to the Arbitration section below, each party agrees to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue.


Any controversy claim or dispute arising out of or relating to these Terms and Conditions, will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Dubai, UAE.

The arbitrator shall be a legally trained person who has experience in the information technology field in Dubai and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

In case of any dispute that law applicable would be based on the UAE Governing Law.


Upon any termination of this Agreement, you immediately cease all access to and use of the Site and we will, immediately cancel all password(s) and account identification issued to you and deny access to use this Site in whole or in part. Any termination of this agreement will not affect the corresponding rights and obligations (including payment obligations) of the parties arising before the date of termination. You also agree that the Site is not liable to you or to any other person because of any suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of Imdad LLC in operating the Site, at any time you can discontinue using the website.

Declaration of Consent

I hereby give permission for my user information to be stored on cookie files. I also allow these files to remain on my computer after I have ended my browser session so they can be used on my next visit to the website. I reserve the right to retract this permission by changing my browser setting to refuse cookies.


If you have any questions about these Terms or the practices of this website, please contact Imdad using the Contact Us form available on the site.

You agree to notify Imdad of any privacy or intellectual property violations relating to the information, content or services provided on the site as soon as reasonably practicable after you become aware of them. Please send all such notifications to info@imdad.com


IMDAD (UAE) CO. LLC, P.O.BOX 487675, Sidra Tower, Sheikh Zayed Road, DUBAI, UNITED ARAB EMIRATES. Tel: +971 4 451 4455